Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at hello@ghosttape.com.au. Please note that returns will need to be sent to the address given within the email.

If your return is accepted, 
& If the item is faulty we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. 

& If it is a change of mind we’ll provide a return to sender address, the return shipping cost will not be covered by Ghost Tape. Items sent back to us without first requesting a return will not be accepted. 

You can always contact us for any return question at hello@ghosttape.com.au

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at hello@ghosttape.com.au

Samples
Please note that sample items are non-returnable and non-refundable once they arrive. Due to the promotional nature of our sample program, the only cost incurred by customers is the shipping and fulfillment charge.